Informális tudásmegosztás
A munkahelyi pletyka
DOI:
https://doi.org/10.14267/VEZTUD.2020.07-08.08Keywords:
exposure index, informal knowledge sharing, personal information, regression model, workplace gossipAbstract
The problem of knowledge sharing has led to numerous studies from the early stages of research on knowledge management systems. The diversity of knowledge-sharing tools has induced research primarily in the area of formal sharing possibilities; at the same time, less attention has been paid to the methods of informal knowledge sharing. The aim of our research is to investigate the extent to which the use of a less-researched form of informal knowledge sharing—namely workplace gossip—is typical within an organisational framework and the impact it may have upon organisational processes. As part of the research, we set up a baseline model for tracking the process of informal knowledge/information transfer, the validity of which was tested in quantitative form with the help of a questionnaire survey with 310 respondents. The evaluation was performed using the SPSS programme (exposure index, regression model, etc.). The results show that gossip is present in all cases, at different intensities, regardless of personal and organisation characteristics. Its impact has a negative effect on organisational culture, teamwork and employee careers. In particular, false or fake information affects communication, teamwork and organisational performance.
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