A szolgáltató robotok definiálása és alkalmazási lehetőségei az üzleti szervezetekben
Szisztematikus irodalmi áttekintés
DOI:
https://doi.org/10.14267/VEZTUD.2022.01.05Kulcsszavak:
szolgáltató robot, robot munkaerő, robot dolgozó, negyedik ipari forradalom, Ipar 4.0Absztrakt
A szolgáltató robotok egyre szofisztikáltabb feladatokat képesek ellátni mind a fizikai, mind a kognitív tevékenységek tekintetében. Az irántuk való kereslet világszinten növekszik, amit jól alátámasztanak azok az előrejelzések is, melyek alapján 2025-re a fogyasztói interakciók 85 százaléka emberi alkalmazott nélkül fog zajlani. A szolgáltató robotok bevezetése tehát egyre elterjedtebbé válik a különböző iparágakban. Jelen cikk célja a szolgáltató robotok definiálása és alkalmazási lehetőségeik áttekintése, melyhez szisztematikus irodalomkutatást végeztek a szerzők. A cikkben a bevezetést követően bemutatják az irodalomkutatás módszerét, majd meghatározzák a szolgáltató robotok fogalmát az áttekintett irodalomban fellelt definíciók szintetizálásával. Továbbá összefoglalják a szolgáltató robotok által betölthető munkaköröket és az általuk elvégezhető feladatokat.
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