Digitalizációs projektek a magyar kiskereskedelmi szektorban

Két meghatározó szegmens összehasonlítása empirikus példákon keresztül

Authors

  • Zsolt Matyusz Corvinus University of Budapest
  • Bence Pistrui Corvinus University of Budapest

DOI:

https://doi.org/10.14267/VEZTUD.2020.06.04

Keywords:

Industry 4.0, digitalization, retail, value chain, fashion, sport

Abstract

Digitalization is one of the most relevant global processes of our time that includes many aspects of everyday life, and also transforms retail. In this research the authors investigate what kind of digitalization trends prevail in retail, how can they be framed, and how companies try to follow these trends by implementing different digitalization projects. As a result, they can show that digitalization has an important role in the strategies of the companies, and they also possess the necessary resources and capabilities needed to tackle this issue. On the other hand, managers have to think about the role and impacts of information technology in a much broader sense than previously. Also, in order to create efficient front-end digitalization solutions, it is necessary to have properly developed and adjusted supporting back-end processes in place.

Downloads

Download data is not yet available.

Author Biographies

Zsolt Matyusz, Corvinus University of Budapest

Associate Professor

Bence Pistrui, Corvinus University of Budapest

PhD student

References

Agárdi, I. (2018). A digitalizáció mint a kiskereskedelmi tevékenységet integráló tényező. Vezetéstudomány, 49(12), 50–57. https://doi.org/10.14267/veztud.2018.12.06

Bagdasarov, Z., Martin, A. A., & Buckley, M. R. (2020). Working with robots: Organizational considerations. Organizational Dynamics. https://doi.org/10.1016/j.orgdyn.2018.09.002

Bakos, Y. (2001). The Emerging Landscape for Retail E-Commerce. Journal of Economic Perspectives, 15(1), 69–80. https://pubs.aeaweb.org/doi/pdf/10.1257/jep.15.1.69

Bertacchini, F., Bilotta, E., & Pantano, P. (2017). Shopping with a robotic companion. Computers in Human Behavior, 77, 382-395. https://doi.org/10.1016/j.chb.2017.02.064

Bhave, A., Biggs, C., Burggraaff, P., Loftus, B., & Pathak, S. (2018): Accelerating Digital Innovation in Retail. The Boston Consulting Group. http://image-src.bcg.com/Images/BCG-Accelerating-Digital-Innovationin-Retail-June-2018_tcm21-194430.pdf

Bucsky, P. (2019). Megnyitották a magyar pénztárcákat a nemzetközi divatmárkák. https://g7.hu/vallalat/20190422/megnyitottak-a-magyarpenztarcakat-a-nemzetkozi-divatmarkak/

Deloitte (2017). Disruptions in Retail through Digital Transformation. Deloitte Touche Tohmatsu India LLP. https://www2.deloitte.com/content/dam/Deloitte/in/Documents/CIP/in-cip-disruptions-in-retail-noexp.pdf

DKFS (2017). Digitális kereskedelemfejlesztési stratégia. https://www.kormany.hu/download/c/88/f0000/Strat%C3%A9gia.pdf Letöltés dátuma: 2020.05.04.

Donnelly, C., & Wright, O. (2017). Painting Digital Future of Retail and Consumer. Accenture Strategy, 1–13.https://www.accenture.com/_acnmedia/PDF-52/Accenture-Strategy-DD-Painting-Digital-Future-POV-v2.pdf

Frey, C. B., & Osborne, M. A. (2017). The future of employment: How susceptible are jobs to computerisation? Technological Forecasting and Social Change, 114, 254-280. https://doi.org/10.1016/j.techfore.2016.08.019

Fuentes, C., Bäckström, K., & Svingstedt, A. (2017). Smartphones and the reconfiguration of retailscapes: Stores, shopping, and digitalization. Journal of Retailing and Consumer Services, 39, 270–278. https://doi.org/10.1016/j.jretconser.2017.08.006

Gartner Glossary (2020a). „Digitization”. https://www.gartner.com/en/information-technology/glossary/digitization

Gartner Glossary (2020b). „Digitalization”. https://www.gartner.com/en/information-technology/glossary/digitalization

GKI Digital (2020). Bruttó 625 milliárd forintért vásároltunk tavaly a hazai webáruházakból. https://gkidigital.hu/2020/03/11/brutto-625-milliard-forintert-vasaroltunk-tavaly-a-hazaiwebaruhazakbol/

Grewal, D., Ailawadi, K. L., Gauri, D., Hall, K., Kopalle, P., & Robertson, J. R. (2011). Innovations in retail pricing and promotions. Journal of Retailing, 87, S43–S52. https://doi.org/10.1016/j.jretai.2011.04.008

Hagberg, J., Sundstrom, M., & Egels-Zandén, N. (2016). The digitalization of retailing: an exploratory framework. International Journal of Retail & Distribution Management, 44(7), 694–712. https://doi.org/10.1108/IJRDM-09-2015-0140

Hagberg, J., Jonsson, A., & Egels-Zandén, N. (2017). Retail digitalization: Implications for physical stores. Journal of Retailing and Consumer Services, 39, 264–269. https://doi.org/10.1016/j.jretconser.2017.08.005

Hänninen, M., Smedlund, A., & Mitronen, L. (2018). Digitalization in retailing: multi-sided platforms as drivers of industry transformation. Baltic Journal of Management, 13(2), 152–168. https://doi.org/10.1108/BJM-04-2017-0109

Investopedia (2019). The World’s Top 10 Retailers. https://www.investopedia.com/articles/markets/122415/worlds-top-10-retailers-wmt-cost.asp

Keeling, K., Keeling, D., & McGoldrick, P. (2013). Retail relationships in a digital age. Journal of Business Research, 66(7), 847–855. https://doi.org/10.1016/j.jbusres.2011.06.010

KSH (2019a). Gyorstájékoztató. Kiskereskedelem, 2018. december, 2018. év (második becslés). http://www.ksh.hu/docs/hun/xftp/gyor/kis/kis1812.html

KSH (2019b). Digitális gazdaság és társadalom, 2018. http://www.ksh.hu/docs/hun/xftp/idoszaki/ikt/ikt18.pdf

KSH (2019c). A kiskereskedelmi üzletek forgalma üzlettípusonként. http://www.ksh.hu/docs/hun/xstadat/xstadat_eves/i_okfa007b.html

KSH (2019d). A kiskereskedelmi üzletek forgalma üzlettípusonként (2000–). http://www.ksh.hu/docs/hun/xstadat/xstadat_eves/i_okfa007b.html

KSH (2019e). A kiskereskedelmi eladási forgalom főbb árucsoportonként (korábbi módszertan alapján előállított adatok). https://www.ksh.hu/docs/hun/xstadat/xstadat_evkozi/e_okfb002c.html

Kumar, S. (2016). Transforming the Future of Retail with Robotics-As-A-Service (Abstract). May, 1–6. https://www.tcs.com/content/dam/tcs/pdf/Industries/Retaillogistics/Abstract/Transforming-the-Future-of-Retailwith-Robotics-As-A-Service.pdf

Lehdonvirta, V. (2012). A history of the digitalization of consumer culture: From Amazon through Pirate Bay to Farmville. In J. Denegriknot & M. Molesworth, (Eds.), Digital Virtual Consumption (pp. 11-29). London: Routledge.

Lu, L., Cai, R., & Gursoy, D. (2019). Developing and validating a service robot integration willingness scale. International Journal of Hospitality Management, 80, 36-51. https://doi.org/10.1016/j.ijhm.2019.01.005

Mäenpää, R., & Korhonen, J. J. (2015). Digitalization in retail: the impact on competition. In Collin, J., Hiekkannen, K., Korhonen, J.J, Halen, M., Itälä, T., & Helenius, M. (Eds.), IT Leadership in Transition. The Impact of Digitalization on Finnish Organizations (pp. 89-102). Helsinki: Aalto University.

Makridakis, S. (2017). The forthcoming Artificial Intelligence (AI) revolution: Its impact on society and firms. Futures, 90, 46-60. https://doi.org/10.1016/j.futures.2017.03.006

Merriam-Webster (2020). „Digitalization”. https://www.merriam-webster.com/dictionary/digitalization

Pantano, E., & Vannucci, V. (2019). Who is innovating? An exploratory research of digital technologies diffusion in retail industry. Journal of Retailing and Consumer Services, 49, 297-304. https://doi.org/10.1016/j.jretconser.2019.01.019

Porter, M. E. (1985). Competitive Advantage. New York, USA: The Free Press.

Priporas, C. V., Stylos, N., & Fotiadis, A. K. (2017). Generation Z consumers’ expectations of interactions in smart retailing: A future agenda. Computers in Human Behavior, 77, 374-381. https://doi.org/10.1016/j.chb.2017.01.058

PwC (2016a). Opportunities and challenges for consumer product and retail companies. PwC. https://www.strategyand.pwc.com/media/file/Industry-4-0-RC.pdf

PwC (2016b). What if the store had a voice? PwC Digital Services. https://digital.pwc.com/content/dam/pwcdigital/US/FeaturedVideos/Abstracts/VID_RET_Abstract.pdf

Strange, R., & Zucchella, A. (2017). Industry 4.0, global value chains and international business. Multinational Business Review, 25(3), 174-184. https://doi.org/10.1108/MBR-05-2017-0028

Shankar, V. (2018). How Artificial Intelligence (AI) is Reshaping Retailing. Journal of Retailing, 94(4), vi–xi. https://doi.org/10.1016/S0022-4359(18)30076-9

Soutjis, B., Cochoy, F., & Hagberg, J. (2017). An ethnography of Electronic Shelf Labels: The resisted digitalization of prices in contemporary supermarkets. Journal of Retailing and Consumer Services, 39, 296–304. https://doi.org/10.1016/j.jretconser.2017.08.009

Statista (2019a). Number of retail chains in Hungary in 2018, by sector. https://www.statista.com/statistics/642255/retail-chains-number-by-sector-hungary/

Statista (2019b). Sports & Outdoor Hungary. https://www.statista.com/outlook/259/139/sports-outdoor/hungary?currency=eur#market-revenue

Verhoef, P. C., Kannan, P. K., & Inman, J. J. (2015). From Multi-Channel Retailing to Omni-Channel Retailing. Introduction to the Special Issue on Multi-Channel Retailing. Journal of Retailing, 91(2), 174–181. https://doi.org/10.1016/j.jretai.2015.02.005

Willems, K., Smolders, A., Brengman, M., Luyten, K., & Schöning, J. (2017). The path-to-purchase is paved with digital opportunities: An inventory of shopper-oriented retail technologies. Technological Forecasting and Social Change, 124, 228–242. https://doi.org/10.1016/j.techfore.2016.10.066

Downloads

Published

2020-06-05

How to Cite

Matyusz, Z., & Pistrui, B. (2020). Digitalizációs projektek a magyar kiskereskedelmi szektorban: Két meghatározó szegmens összehasonlítása empirikus példákon keresztül. Vezetéstudomány Budapest Management Review, 51(6), 27–41. https://doi.org/10.14267/VEZTUD.2020.06.04

Issue

Section

Studies and Articles

Most read articles by the same author(s)