A szervezeti polgár magatartás és az észlelt szervezeti kultúra összefüggései a köz- és a versenyszféra munkavállalóinak körében

Authors

DOI:

https://doi.org/10.14267/VEZTUD.2021.1.02

Keywords:

organizational citizenship behaviour, culture, adhocracy, clan, questionnaire

Abstract

The aim of this study was to explore the statistical relationship between perceived organizational culture and organizational citizen behaviour among public and private sector employees. For this purpose, the authors used a questionnaire survey to collect primary data; testing was performed on a convenience sample. After receiving a total of 410 evaluable responses, data were analysed using non-parametric statistical tests. Based on the results, it can be concluded that there is a correlation between private sector employees’ organizational citizen behaviour and characteristics of all four perceived culture types. However, only the perceived clan and hierarchy culture traits are related to public sector respondents’ organizational citizen behaviour. The research also highlighted that all dimensions of organizational civic behaviour are higher in the public sector. Furthermore, the characters of market, adhocracy and clan culture are greater perceived by employees working in the competitive sector.

Downloads

Download data is not yet available.

Author Biographies

Anita Kozák, Eszterházy Károly University

Associate Professor

Krisztina Dajnoki, University of Debrecen

Associate Professor

References

Akturan, A. & Gündüz, H. (2016). The Effects of Knowledge Sharing and Organizational Citizenship Behaviors on Creative Behaviors in Educational Institutions. 12th International Strategic Management Conference, ISMC 2016, 28-30 October 2016, Antalya, Turkey. Procedia – Social and Behavioral Sciences, 235(Nov), 342 – 350. https://doi.org/10.1016/j.sbspro.2016.11.042

Alvesson, M. (2013). Understanding organizational culture. London: SAGE Publication.

Arumi, M., Aldrin, N., & Multi, T. R. (2019). Effect of Organizational Culture on Organizational Citizenship Behavior with Organizational Commitment as a Mediator. International Journal of Research in Business and Social Science, 8(4), 124-132. https://doi.org/10.20525/ijrbs.v8i4.274

Atchison, T.A. (2002). What is corporate culture. Trustee, 55(4), 54-65.

Badawy, T. A. El., Kamel, M. M., & Magdy, M. M. (2016). Exploring the Relationship between Organizational Culture, Job Satisfaction and Organizational Citizenship Behavior. International Journal of Human Resource Studies, 6(4), 20-33. https://doi.org/10.5296/ijhrs.v6i4.9939

Badawy, T. A. El., Trujillo-Reyes, J. C., & Magdy, M. M (2017). Exploring the Relationship between Organizational Culture, Organizational Citizenship Behavior and Job Satisfaction: A Comparative Study between Egypt and Mexico. International Journal of Management and Administrative Sciences (IJMAS), 4(6), 1-15. https://doi.org/10.5296/ijhrs.v6i4.9939

Bakacsi Gy. (2006). Kultúra és gazda(g)ság – a gazdasági fejlődés és fejlettség és a GLOBE kultúraváltozóinak összefüggései. Vezetéstudomány, 37(Ksz), 35-45.

Bakacsi Gy. (2015). A szervezeti magatartás alapjai. Budapest: Semmelweis Kiadó.

Barsulai, S., Makopondo, R., & Fwaya, E. (2019). The effect of organizational citizenship behavior on employee productivity in star rated hotels in Kenya. European Journal of Hospitality and Tourism Research, 7(1), 1-8. Retrieved from https://www.eajournals.org/journals/european-journal-of-hospitality-and-tourismresearch-ejhtr/vol-7-issue-1-march-2019/the-effectof-organizational-citizenship-behavior-on-employeeproductivity-in-star-rated-hotels-in-kenya/

Borman, W. C., White, L. A., & Dorsey, D. W. (1995).Effects of ratee task performance and interpersonal factors on supervisor and peer performance ratings. Journal of Applied Psychology, 80(1), 168–177. https://doi.org/10.1037/0021-9010.80.1.168

Burchell, R., & Saele, C. (2007). Organizational cultural diagnosis: Merits of employing the Competing Values Framework (CVF) in conjunction with shared values profiling. Sydney Australian and New Zealand Academy of Management. https://www.anzam.org/wp-content/uploads/pdf-manager/1787_BURCHELLNOEL_428.PDF

Cameron, K. S., & Quinn, R. E. (2006). Diagnosing and Changing Organizational Culture: Based on the competing values framework. San Francisco: The Jossey-Bass Business & Management Series.

Campbell, J. W., & Im, T. (2016). PSM and turnover intention in public organizations: Does changeoriented organizational citizenship behavior play a role? Review of Public Personnel Administration, 36(4), 323-346. https://doi.org/10.1177/0734371X14567366

Chun, J. S., Shin, Y., Choi, J. N., & Kim, M. S. (2013). How does corporate ethics contribute to firm financial performance? The mediating role of collective organizational commitment and organizational citizenship behavior. Journal of Management, 39(4). 853–877. https://doi.org/10.1177/0149206311419662

Csorba, L. (2017). Szelekció, verseny és kockázat a gazdasági evolúció folyamatában – Bizonytalanság és kockázatvállalás vizsgálata valós téthelyzetben. Beau Bassin, Mauritius: GlobEdit.

Dastyari, A., & Shahabi, M. (2014). Organizational Citizenship Behavior, Customers Loyalty and Quality of Services: A study of Iranian service organization. International Journal of Management Academy, 2(4), 45-52.

Deal, T., & Kennedy, A. (2010). The New Corporate Cultures. London: Texere Publishing.

Ebrahimpour, H., Zahed, A., Khaleghkhah, A., & Sepehri, M. (2011). A survey relation between organizational culture and organizational citizenship behavior. Procedia – Social and Behavioral Sciences, 30(2011) 1920–1925. https://doi.org/10.1016/j.sbspro.2011.10.373

Eskandar H. (2015). Organizational Citizenship Behavior and Reducing Office Employee Corruption. International Journal of Economics and Management Sciences, 4(9), 83-287. https://doi.org/10.4172/2162-6359.1000283

Gál T., Popovics P., Katonáné Kovács J., Gergely É., & Árváné Ványi G. (2017). Szervezeti kultúra és vezetői tulajdonságok vizsgálata az Észak-alföldi régióban. TAYLOR Gazdálkodás- és szervezéstudományi folyóirat. A Virtuális Intézet Közép-Európa Kutatására Közleményei, 9(2), 14-22. http://acta.bibl.u-szeged.hu/id/eprint/48117

Ghashghaeinia, A., & Hafezi, S. (2015). Relationship between organizational culture and organizational citizenship behavior among personnel of Islamic Azad University of Fars. Journal of Applied Environmental and Biological Sciences, 5(11S),131-138.

Gould-Williams, J. S., Mostafa, A. M. S., & Bottomley, P. (2013). Public service motivation and employee outcomes in the Egyptian public sector: Testing the mediating effect of person-organization fit. Journal of Public Administration Research and Theory, 25(2), 597-622. https://doi.org/10.1093/jopart/mut053

Grego-Planer, D. (2019). The Relationship between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors. Sustainability 2019, 11(22), 63-95. https://doi.org/10.3390/su11226395

Hasani, K., Boroujerdi, S. S., & Sheikhesmaeili S. (2013). The effect of organizational citizenship behavior on organizational commitment. Global Business Perspectives, 1(4), 452 – 470. https://doi.org/10.1007/s40196-013-0026-3

Heidrich B. (2001). Szervezeti kultúra és interkulturális menedzsment. Budapest: Human Telex Consulting.

Ingrams, A. (2018). Organizational Citizenship Behavior in the Public and Private Sectors: A Multilevel Test of Public Service Motivation and Traditional Antecedents. Review of Public Personnel Administration, 40(2), 222-244. https://doi.org/10.1177/0734371X18800372

Jeong, Y., Kim, E., Kim, M., & Zhang, J. J. (2019). Exploring Relationships among Organizational Culture, Empowerment, and Organizational Citizenship Behavior in the South Korean Professional Sport Industry. Substainabiliy, 11(19), 5412. https://doi.org/10.3390/su11195412

Johnson, S. K., Holladay, C. L., & Quinones, M. (2009). Organizational Citizenship Behavior in Performance Evaluations: Distributive Justice or Injustice? Journal of Business and Psychology, 24(4), 409-418. https://doi.org/10.1007/s10869-009-9118-0

Jreisat, J.E. (1997). Public organization management: The development of theory and process. Wesport, CT: Praeger.

Juhász, I. (2014). Kínai munkavállalók motiválásának alternatívái – Hofstede kulturális dimenzióinak tükrében. Vezetéstudomány, 45(10), 58-66.

Kar, D. P., & Tewari, H. R. (1999). Organizational Culture and Organizational Citizenship Behaviour. Indian Journal of Industrial Relations, 34(4), 421-433. https://www.jstor.org/stable/27767615

Karácsony A. (2006). Szervezeti kultúratípusok a magyar vállalatok körében. Vezetéstudomány, 37(Ksz), 25-34.

Kim, H. (2014). Transformational Leadership, Organizational Clan Culture, Organizational Affective Commitment, and Organizational Citizenship Behavior: A Case of South Korea’s Public Sector. Public Organization Review, 14(3), 397–417. https://doi.org/10.1007/s11115-013-0225-z

Koumenta, M. (2015). Public service motivation and organizational citizenship. Public Money & Management, 35(5), 341–348. https://doi.org/10.1080/09540962.2015.1061169

Kumaria, P., & Thapliyal, S. (2018). Studying the Impact of Organizational Citizenship Behavior on Organizational Effectiveness. International Academic Journal of Organizational Behavior and Human Resource Management, 4(1), 9-21. http://iaiest.com/data-cms/articles/20191107124831pmIAJOBHRM1710002.pdf

LePine, J., Erez, A., & Johnson, D. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87(1), 52-65. https://doi.org/10.1037/0021-9010.87.1.52

Li, N., Crant, M., & Liang, J. (2010). The Role of Proactive Personality in Job Satisfaction and Organizational Citizenship Behavior: A Relational Perspective. Journal of Applied Psychology, 95(2), 395-404. https://doi.org/10.1037/a0018079

Lian, L. K., & Tui, L. G. (2012). Leadership Styles and Organizational Citizenship Behavior: The Mediating Effect of Subordinates’ Competence and Downward Influence Tactics. Journal of Applied Business and Economics, 13(2), 59-96. https://docplayer.net/13590750-Leadership-styles-and-organizational-citizenship-behavior-the-mediating-effect-of-subordinates-competence-and-downward-influence-tactics.html

MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1993). The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance. Journal of Marketing, 57(1), 70-80. https://doi.org/10.2307/1252058

Málovics É. (2007). Szervezeti kultúra és vezetés – lehetőségek és korlátok. Vezetéstudomány, 38(9), 40-50.

Meyer, J., Hecht, T., Gill, H., & Toplonytsky, L. (2010). Person–organization (culture) fit and employee commitment under conditions of organizational change: A longitudinal study. Journal of Vocational Behavior, 76(3), 458-473. https://doi.org/10.1016/j.jvb.2010.01.001

Miao, R. T. (2011). Perceived Organizational Support, Job Satisfaction, Task Performance and Organizational Citizenship Behavior in China. Journal of Behavioral and Applied Management, 12(2), 105-127. https://doi.org/10.21818/001c.17632

Mohanty, J., & Rath, B. (2012). Influence of organizational culture on organizational behavior: A three-sector study. Global Journal of Business Research, 6(1), 65- 76. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1946000

Moorman, R. H. (1991). Citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology, 76(6), 845-855.

Mowday, R., Steers, R., & Porter, L. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224–247.

Oh, S. H., Chen, Y., & Sun, F. (2015). When is a good citizen valued more? Organizational citizenship behavior and performance evaluation. Social Behavior and Personality: An International Journal, 43(6), 1009-1020. https://doi.org/10.2224/sbp.2015.43.6.1009

Olejarski, A., Potter, M., & Morrison, R. (2019). Organizational Learning in the Public Sector: Culture, Politics, and Performance. Public Integrity, 21(1), 69-85. https://doi.org/10.1080/10999922.2018.1445411

Organ, D.W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.

Pashib, M., Yaqubi, M., SeyedMoharrami, I., Tatari, M., & Mohammadi, S. (2015). The Relationship between Organizational Culture and Organizational Citizenship Behavior among Staff of Torbat Heydariyeh University of Medical Sciences in 2015. Journal of Torbat Heydariyeh University of Medical Sciences, 3(2), 31-36. https://www.sid.ir/en/journal/ViewPaper.aspx?ID=513126

Parker, B., & Bradley, L. (2000). Organizational culture in the public sector: Evidence from six organizations. The International Journal of Public Sector Management, 13(2), 125-141. https://doi.org/10.1108/09513550010338773

Perry, J. A., & Hondeghem, A. (2008). Editors’ Introduction. In Perry, J. & Hondeghem, A. (eds.), Motivation in Public Management: The Call of Public Service (pp. 1-14). Oxford, England: Oxford University Press.

Podsakoff, P.M., & MacKenzie, S.B. (1997). Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestions for Future Research. Human Performance, 10(2), 133–151. https://doi.org/10.1207/s15327043hup1002_5

Podsakoff, P.M., Mackenzie, S.B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers trust in leader, satisfaction, and organizational citizenship behavior. Leadership Quarterly, 1(2), 107- 142. https://doi.org/10.1016/1048-9843(90)90009-7

Primecz H. (2006). Étikus és émikus kultúrakutatások. Vezetéstudomány, 37(Ksz), 4-13. http://unipub.lib.unicorvinus.hu/2499/1/VT2006kszp4.pdf

Spilák, V., & Kosztyán Zs. T. (2019). Szervezeti kultúra, vezetői szerepek, az információbiztonság és a felhőalapú megoldások kapcsolata. Vezetéstudomány, 50(7-8), 70-87. https://doi.org/10.14267/VEZTUD.2019.07.07

Quinn, R.E. (1988). Beyond rational management: Mastering the paradoxes and competing demands of high performance. San Francisco: Jossey-Bass.

Quinn, R. E., & Rohrbaugh, J. (1983). A spatial model of effectiveness criteria: Toward a competing values approach to organizational analysis. Management Science, 29(3), 363- 377. https://doi.org/10.1287/mnsc.29.3.363

Rahman, A., & Chowdhuri, MB. B. (2018). Effect of employee compnsation on organizational citizenship behavior (OCB): A study on private commercial banks in Bangladesh. Journal of Economics, Commerce and Management, 6(5), 848-863.

Ranjbar, M., Zamani, H., & Amiri, N. (2014). The Study on Relationship between Organizational Citizenship Behavior and Organizational Productivity. International Conference on Arts, Economics and Management (ICAEM’14) March 22-23, 2014 Dubai (UAE). http://icehm.org/upload/5385ED0314031.pdf

Schraeder, M., Tears, J., & Jordan, M. (2015). Organizational culture in public sector organizations: Promoting change through training and leading by example. Leadership & Organization Development Journal, 26(6), 492-502. https://doi.org/10.1108/01437730510617681

Shim, D., & Faerman, S. (2017). Government Employees’ Organizational Citizenship Behavior: The Impacts of Public Service Motivation, Organizational Identification, and Subjective OCB Norms. International Public Management Journal, 20(4), 531-559. https://doi.org/10.1080/10967494.2015.1037943

Shin, Y. (2012). CEO Ethical Leadership, Ethical Climate, Climate Strength, and Collective Organizational Citizenship Behavior. Journal of Business Ethics, 108(3), 299–312. https://link.springer.com/article/10.1007/s10551-011-1091-7

Suwibawa, A., Sapta, K., & Agung, A. (2018). Effect of Organizational Culture and Organizational Commitment to Employee Performance through Organizational Citizenship Behavior (OCB) as Intervening Variables (Study on Bappeda Litbang Provinsi Bali). International Journal of Contemporary Research and Review, 9(8), 20997-21013. https://doi.org/10.15520/ijcrr/2018/9/08/582

Szabó Zs. P., Czibor A., Restás P., Szászvári K., Ágoston V., Héger N. Zs., & Krasz K. (2018). Jó katonák vagy jó szervezetek? A szervezeti polgár viselkedés empirikus vizsgálata magyar munkavállalók körében. Taylor: Gazdálkodás- és szervezéstudományi folyóirat. A Virtuális Intézet Közép-Európa Kutatására Közleményei, 10(2), 35-43. https://ojs.bibl.u-szeged.hu/index.php/taylor/article/view/13160/13016

Takács S. (2002). A szervezeti kultúra és a teljesítményértékelési gyakorlat kapcsolata I. rész. Vezetéstudomány, 33(11), 22-40. http://unipub.lib.unicorvinus.hu/4786/1/VT_2002n11p22.pdf

Tariszka É. (2017). A szervezeti kultúra vizsgálata. TAYLOR Gazdálkodás- és szervezéstudományi folyóirat. A Virtuális Intézet Közép-Európa Kutatására Közleményei, 9(2), 75-81. http://real.mtak.hu/43896/1/02.pdf

Tavakol, M., & Dennick, R. (2011). Making sense of Cronbach’s alpha. International Journal of Medical Education, 2(Jun), 53-55. https://doi.org/10.5116/ijme.4dfb.8dfd

Toarniczky A. (2006). A szervezeti kultúra mérési kultúrája: kérdőív tipológia és kulcsdimenziók. Vezetéstudomány, 37(Ksz), 14-24.

Ujhelyi M., Mihali M., Kun A. I., & Kiss A. (2016). A szervezeti kultúra és a szubkultúrák vizsgálata összeolvadás után egy gazdaságtudományi karon. Iskolakultúra, 26(9), 23-50. https://doi.org/10.17543/ISKKULT.2016.9.23

Vandenabeele, W. (2007). Toward a public administration theory of public service motivation: An institutional approach. Public Management Review, 9(4), 545–556. https://doi.org/10.1080/14719030701726697

Várfi, N., & Nawangsari, L. C. (2019). Impact of Human Resource Management Practices: Factors Influencing Organizational Citizenship Behaviour at Kelapa Gading Mall. International Journal of Scientific and Research Publications, 9(2), 220-229. https://doi.org/10.29322/IJSRP.9.02.2019.p8628

Wei, Y. (2014). The benefits of organizational citizenship behavior for job performance and the moderating role of human capital. International Journal Business Management, 9(7), 87–99. https://doi.org/10.5539/ijbm.v9n7p87

Williams, L., & Anderson, S. (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship Behavior and In-Role Behavior. Journal of Management, 17(3), 601-617. https://doi.org/10.1177/014920639101700305

Downloads

Published

2021-01-11

How to Cite

Kozák, A., & Dajnoki, K. (2021). A szervezeti polgár magatartás és az észlelt szervezeti kultúra összefüggései a köz- és a versenyszféra munkavállalóinak körében. Vezetéstudomány Budapest Management Review, 52(1), 13–26. https://doi.org/10.14267/VEZTUD.2021.1.02

Issue

Section

Articles

Most read articles by the same author(s)