Önkéntesség a szájreklám és a szervezetek kommunikációjának tükrében
Integratív szakirodalmi szintézis és javasolt kutatási irányok
DOI:
https://doi.org/10.14267/VEZTUD.2024.04.05Kulcsszavak:
önkéntesség, önkéntes szervezeti kommunikáció, szájreklám, nonprofit marketingAbsztrakt
A napjainkban az egyre gyakoribb válsághelyzetek miatt az önkéntes szervezetek szerepe fontosabb, mint valaha. Ahhoz, hogy ezek a szervezetek hatékonyan tudjanak segíteni az arra rászorulóknak, önkéntesekre van szükségük, az önkéntesek megszólításához és toborzásához pedig elengedhetetlen a kommunikációban rejlő potenciál kihasználása. Az önkéntességet mint jelenséget vizsgáló kutatások az egyéni jellemzőket (motiváció, nem, kor, kulturális sajátosságok stb.), az önkéntesség hatásait (pl. szubjektív jóllét és elégedettség), illetve a szervezeti aspektusokat (pszichológiai szerződés, munkavállalói önkéntesség, megbízhatóság és hozzájárulás) helyezték fókuszba. A kommunikáció szerepét is azonosították, elsősorban a toborzási tevékenység és az önkéntességről való kommunikáció témájának vizsgálatával. A tanulmány célja az önkéntes tevékenységgel kapcsolatos eddigi kutatások eredményeinek összegzése integratív szakirodalmi áttekintéssel, és további lehetséges kutatási irányok felvázolása. A kutatási irányok közül a legfontosabb az önkéntességre való hajlandóság komplex vizsgálata, például a toborzási üzenettartalom és a szájreklám moderáló hatásának szempontjából, a tervezett magatartás elméletét alkalmazva.
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