E-kormányzás Malajziában
Technológiaelfogadás önkormányzati alkalmazottak körében
DOI:
https://doi.org/10.14267/VEZTUD.2024.09.05Kulcsszavak:
technológia, elfogadás, Malajzia, UTAUT, DeLone-McLeanAbsztrakt
A technológiai fejlesztések sikerességének fontos tényezője annak megfelelő elfogadása a felhasználók által. A közszférában ennek biztosítása különös figyelmet érdemel. A tanulmány kérdőíves felméréssel malajziai önkormányzatok példáján keresztül vizsgálja egy általános e-kormányzási rendszer (e-PBT) elfogadását. Célja a befolyásoló tényezők feltárása és integrált keretmodell kidolgozásához való hozzájárulás. A vizsgálatok eredményei a bevont modellek használhatóságát igazolják a téma további kutatásához. A 609 elemű minta közepestől jobb elfogadási feltételeket mutat, de életkor, nem, munkatapasztalat és az önkormányzat típusa szerint szignifikáns eltéréseket találtak a szerzők. Az idősebbek és több munkatapasztalattal rendelkezők bizalma alacsonyabb a rendszerben, illetve a kerületi önkormányzati egységekben a városiaktól jobb az elfogadás szintje. Az elfogadás területén mért ilyen különbségek a dinamikus fejlődés jelentős korlátjának tekinthetők, a problémák megoldásához egyetlen egységes képzési és motivációs stratégia nem elegendő.
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