E-government in Malaysia
Technology adoption by local government employees
DOI:
https://doi.org/10.14267/VEZTUD.2024.09.05Keywords:
technology, technology adoption, Malaysia, UTAUT, DeLone-McLeanAbstract
The proper adoption of technology by users is an essential factor in the success of technological developments. In the public sector, ensuring this deserves particular attention. This study investigates the adoption of a generic e-government system (e-PBT) through a questionnaire survey of Malaysian municipalities. It aims to identify the influencing factors and contribute to developing an integrated framework model. The results demonstrate the usefulness of the models included for further research. The 609-item sample shows better than average adoption rates, although significant differences were found by age, gender, work experience, and type of municipality. Those with higher age and more work experience have lower confidence levels in the system, and those in the districts have higher acceptance levels than those in the cities. Such differences in acceptance can be seen as a significant barrier to dynamic development, and a single training and motivation strategy is insufficient to solve the problems.
Downloads
References
Abdul Wahi, N.S., & Berenyi, L. (2023). Systematic Literature Review on Adoption of E-government among Employees in the Public Sector. CEEeGov ’23: Proceedings of the Central and Eastern European eDem and eGov Days 2023, 21–28. https://doi.org/10.1145/3603304.3603336
Abdullah, N.R.W., Mansor, N.B., & Hamzah, A. (2013). Keeping ahead of the game: Innovations and challenges in e-government in Malaysia. Economic and Labour Relations Review, 24(4), 549–567. https://doi.org/10.1177/1035304613508868
Al-Swidi, A.K., & Faaeq, M.K. (2019). How robust is the UTAUT theory in explaining the usage intention of e-government services in an unstable security context? A study in Iraq. Electronic Government, 15(1), 37–66. https://doi.org/10.1504/EG.2019.096580
Alibraheem, M.H., Abdul-Jabbar, H., & Ibrahim, I. (2019). Electronic tax filing adoption in Jordan: The tax employees’ perspectives. International Journal of Advanced Science and Technology, 28(17), 681–689. https://www.researchgate.net/publication/338293178_ELECTRONIC_TAX_FILING_ADOPTION_IN_JORDAN_THE_TAX_EMPLOYEES’_PERSPECTIVES
Alraja, M.N., Hammami, S., Chikhi, B., & Fekir, S. (2016). The influence of effort and performance expectancy on employees to adopt E-government: Evidence from Oman. International Review of Management and Marketing, 6(4), 930–934. https://dergipark.org.tr/tr/download/article-file/367428
Apleni, A., & Smuts, H. (2020). An e-government implementation framework: A developing country case study. In Responsible Design, Implementation and Use of Information and Communication Technology 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, Skukuza, South Africa, April 6–8, 2020, Proceedings, Part II. (pp. 15-27). Springer International Publishing. https://doi.org/10.1007/978-3-030-45002-1_2
Apriliyanti, I.D., Kusumasari, B., Pramusinto, A., & Setianto, W.A. (2021). Digital divide in ASEAN member states: Analyzing the critical factors for successful e-government programs. Online Information Review, 45(2), 440–460. https://doi.org/10.1108/OIR-05-2020-0158
Aranyossy, M. (2018). Citizen adoption of e-government services – Evidence from Hungary. 31st Bled EConference: Digital Transformation: Meeting the Challenges, BLED 2018, May, (pp. 27–46). https://doi.org/10.18690/978-961-286-170-4.3
Aranyossy, M., & ifj. Boross, I. (2018). E-kormányzati siker: Szakirodalmi áttekintés kvantitatív szövegelemzés alapján. Vezetéstudomány, 49(7-8), 6–21. https://doi.org/10.14267/VEZTUD.2018.07–08.02
Azamela, J.C., Tang, Z., Ackah, O., & Awozum, S. (2022). Assessing the Antecedents of E-Government Adoption: A Case of the Ghanaian Public Sector. SAGE Open, 12(2). https://doi.org/10.1177/21582440221101040
Batara, E., Nurmandi, A., Warsito, T., & Pribadi, U. (2017). Are government employees adopting local e-government transformation? The need for having the right attitude, facilitating conditions and performance expectations. Transforming Government: People, Process and Policy, 11(4), 612–638. https://doi.org/https://doi.org/10.1108/TG-09-2017-0056
Berényi, L., Deutsch, N., Pintér, É., Bagó, P., & Nagy- Borsy, V. (2021). Technology Adoption Propensity Among Hungarian Business Students. European Scientific Journal, 17(32), 1–21. https://doi.org/10.19044/esj.2021.v17n32p1
Congo, S., & Choi, S.O. (2022). Evaluating Public Sector Employees’ Adoption of E-Governance and Its Impact on Organizational Performance in Angola. Sustainability, 14(23). https://doi.org/10.3390/su142315605
Dečman, M. (2015). Understanding technology acceptance of government information systems from employees’ perspective. International Journal of Electronic Government Research, 11(4), 69–88. https://doi.org/10.4018/IJEGR.2015100104
DeLone, W.H., & McLean, E.R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60–95. https://doi.org/10.1287/isre.3.1.60
DeLone, W.H., & McLean, E.R. (2003). The DeLone and McLean model of information systems success: A tenyear update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Deutsch, N., Hoffer, I., Berényi, L., & Nagy-Borsy, V. (2019). A technológia szerepének stratégiai felértékelődése: Szemelvények a stratégiai technomenedzsment témaköréből. Budapesti Corvinus Egyetem. https://real.mtak.hu/93337/1/Deutsch_Hoffer_konyv.pdf
Dewi, A.A.I.K.G., & Fajar, A.N. (2021). Assessing the success of Kominfo mail handling system based on employee perspective. Journal of Theoretical and Applied Information Technology, 99(11), 2595–2604. https://www.jatit.org/volumes/Vol99No11/8Vol99No11.pdf
Dhaoui, I. (2021). E-Government for Sustainable Development: Evidence from MENA Countries. Journal of the Knowledge Economy, 13, 2070–2099. https://doi.org/10.1007/s13132-021-00791-0
Dukić, D., Dukić, G., & Bertović, N. (2016). Public administration employees’ readiness and acceptance of e-government: Findings from a Croatian survey. Information Development, 33(5), 525–539. https://doi.org/10.1177/0266666916671773
Economic Planning Unit (2020). (2022) Malaysia. Unit Perancang Ekonomi / Economic Planning Unit. Malaysia. https://www.loc.gov/item/lcwaN0038596/
ENSZ (2020). UN E-Government Survey 2020. https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2020
Economic Plannig Unit (2021). Malaysia Digital Economy Blueprint. https://www.ekonomi.gov.my/sites/default/files/2021-02/malaysia-digital-economy-blueprint.pdf
Furuholt, B., & Wahid, F. (2008). E-government challenges and the role of political leadership in Indonesia: The case of Sragen. Proceedings of the Annual Hawaii International Conference on System Sciences, 1–10. https://doi.org/10.1109/HICSS.2008.134
Gholami, R., Singh, N., Agrawal, P., Espinosa, K., & Bamufleh, D. (2021). Information technology/systems adoption in the public sector: Evidence from the Illinois Department of Transportation. Journal of Global Information Management, 29(4), 172–194. https://doi.org/10.4018/JGIM.20210701.oa8
Hair, J., Black, W., & Babin, B. (2010). Multivariate Data Analysis. Prentice-Hall.
Hamid, A.A., Razak, F.Z.A., Bakar, A.A., & Abdullah, W.S.W. (2016). The Effects of Perceived Usefulness and Perceived Ease of Use on Continuance Intention to Use E-Government. Procedia Economics and Finance, 35(October), 644–649. https://doi.org/10.1016/s2212-5671(16)00079-4
Hazam, S.R.T., Mansor, N., & Bahari, A. (2019). Integrated reporting and ePBT system implementation in Malaysia local authorities. International Journal of Accounting, 4(22), 90–100. http://www.ijafb.com/PDF/IJAFB-2019-22-09-06.pdf
Heeks, R. (2003). Most e-government for development projects fail: How can risks be reduced? IGovernment Working Paper Series, Institute for Development Policy and Management. 1–19.
Ibrahim, O.A., & Zakaria, N.H. (2016). E-government services in developing countries: A success adoption model from employees perspective. Journal of Theoretical and Applied Information Technology, 94(2), 383–396. https://seminar.utmspace.edu.my/Jisri/download/vol8/88.pdf
IMD (2023). IMD World Competitveness Booklet. https://imd.cld.bz/IMD-World-Competitiveness-Booklet-2023
Isaias, P., & Issa, T. (2015). High Level Models and Methodologies for Information Systems. Springer.
Jackson, J.D., Yi, M.Y., & Park, J.S. (2013). An empirical test of three mediation models for the relationship between personal innovativeness and user acceptance of technology. Information and Management, 50(4), 154–161. https://doi.org/10.1016/j.im.2013.02.006
Jin, J.L.Y., & Amin, A. (2020). A Preliminary Study on the Factors Affecting the Adoption of E-Government Services by Malaysians. In 2020 International Conference on Computational Intelligence, ICCI 2020 (pp. 80–85). https://doi.org/10.1109/ICCI51257.2020.9247752
Kamarudin, S., Omar, S.Z., Zaremohzzabieh, Z., Bolong, J., & Osman, M.N. (2021). Factors predicting the adoption of e-government services in telecenters in rural areas: The mediating role of trust. Asia-Pacific Social Science Review, 21(1), 20–38. https://animorepository.dlsu.edu.ph/apssr/vol21/iss1/3/
Keszey T., & Zsukk, J. (2017). Az új technológiák fogyasztói elfogadása. A magyar és nemzetközi szakirodalom áttekintése és kritikai értékelése. Vezetéstudomány, 48(10), 38–47. https://doi.org/10.14267/VEZTUD.2017.10.05
Khan, F., Khan, S., & Zhang, B. (2010). E-government challenges in developing countries: A case study of Pakistan. Proceedings – 2010 International Conference on Management of e-Commerce and e-Government, ICMeCG 2010 (pp. 200–203). https://doi.org/10.1109/ICMeCG.2010.49
Lean, O.K., Zailani, S., Ramayah, T., & Fernando, Y. (2009). Factors influencing intention to use e-government services among citizens in Malaysia. International Journal of Information Management, 29(6), 458–475. https://doi.org/10.1016/j.ijinfomgt.2009.03.012
Lněnička, M. (2015). E-Government development index and its comparison in the EU member states. Scientific Papers of the University of Pardubice, Series D: Faculty of Economics and Administration, 22(34), 75–87. Malaysian Administrative Modernisation and Management Planning Unit (2021). https://www.mampu.gov.my/en/about-us/role-of-mampu-department/
Mellouli, M., Bouaziz, F., & Bentahar, O. (2020). E-government success assessment from a public value perspective. International Review of Public Administration, 25(3), 153–174. https://doi.org/10.1080/12294659.2020.1799517
Mhina, J.R.A., Md Johar, M.G., & Alkawaz, M.H. (2019). The Influence of Perceived Confidentiality Risks and Attitude on Tanzania Government Employees’ Intention to Adopt Web 2.0 and Social Media for Work-Related Purposes. International Journal of Public Administration, 42(7), 558–571. https://doi.org/10.1080/01900692.2018.1491596
Mohammed, M., Burhanuddin, M., Ibrahim, H., Ali, M., Jaber, M., & Shawakt, A. (2016). E-government and its challenges in developing countries case study Iraqi E-government. Social Sciences, 11(17), 4310–4319.
Mutula, S.M., & Mostert, J. (2010). Challenges and opportunities of e-government in South Africa. Electronic Library, 28(1), 38–53. https://doi.org/10.1108/02640471011023360
Nemeslaki, A. (2018). A magyar közigazgatás digitá- lis transzformációjának jelentősége a vezetéstudományban. Vezetéstudomány, 49(7-8), 2–5. https://doi.org/10.14267/VEZTUD.2018.07–08.01
Nkwe, N. (2012). E-government: challenges and opportunities in Botswana. International Journal of Humanities and Social Science, 2(17), 39–48. http://www.ijhssnet.com/journals/Vol_2_No_17_September_2012/5.pdf
Olatubosun, O., & Rao, K. S. M. (2012). Empirical study of the readiness of public servants on the adoption of e-government. International Journal of Information Systems and Change Management, 6(1), 17–37. https://doi.org/10.1504/IJISCM.2012.050337
Othman, M.H., & Razali, R. (2018). Whole of Government critical success factors towards integrated e-government services: a preliminary review. Journal Pengurusan, 53, 1–16. https://journalarticle.ukm.my/20401/1/28138-102250-1-PB.pdf
Othman, M.H., Razali, R., & Nasrudin, M. F. (2020). Key factors for e-government towards sustainable development goals. International Journal of Advanced Science and Technology, 29(6 Special Issue), 2864–2876.
Pitchay Muthu Chelliah, P., Thurasamy, R., Alzahrani, A.I., Alfarraj, O., & Alalwan, N. (2016). E-Government service delivery by a local government agency: The case of E-Licensing. Telematics and Informatics, 33(4), 925–935. https://doi.org/10.1016/j.tele.2016.02.003
Ramli, R.M. (2017). E-government implementation challenges in Malaysia and South Korea: A comparative study. Electronic Journal of Information Systems in Developing Countries, 80(1), 1–26. https://doi.org/10.1002/j.1681-4835.2017.tb00591.x
Rosnidah, I., Johari, R.J., Musyaffi, A.M., Marota, R., & Muna, A. (2022). E-Government Finance System Readiness for Village Government Employees: Lessons from Indonesia. Quality – Access to Success, 23(189), 238–244. https://doi.org/10.47750/QAS/23.189.27
Safiah Maznorbalia, A., & Aiman Awalluddin, M. (2021). Users Acceptance of E-Government System in Sintok, Malaysia: Applying the UTAUT Model. Policy & Governance Review, 5(1), 66. https://doi.org/10.30589/pgr.v5i1.348
Samsor, A.M. (2021). Challenges and prospects of e-government implementation in Afghanistan. International Trade, Politics and Development, 5(1), 51–70. https://doi.org/10.1108/itpd-01-2020-0001
Sarrayrih, M.A., & Sriram, B. (2015). Major challenges in developing a successful e-government: A review on the Sultanate of Oman. Journal of King Saud University –Computer and Information Sciences, 27(2), 230–235. https://doi.org/10.1016/j.jksuci.2014.04.004
Seng, W. M., Jackson, S., & Philip, G. (2010). Cultural issues in developing E-government in Malaysia. Behaviour and Information Technology, 29(4), 423– 432. https://doi.org/10.1080/01449290903300931
Shuib, L., Yadegaridehkordi, E., & Ainin, S. (2019). Malaysian urban poor adoption of e-government applications and their satisfaction. Cogent Social Sciences, 5(1), 1–18. https://doi.org/10.1080/23311886.2019.1565293
Silcock, R. (2001). What is e-government? Parliamentary Affairs, 54(1), 88–101. https://doi.org/10.1093/pa/54.1.88
Supramaniam, S., & Singaravelloo, K. (2021). Impact of emotional intelligence on organisational performance: an analysis in the Malaysian public administration. Administrative Sciences, 11(3). https://doi.org/10.3390/ADMSCI11030076
Tabuni, Y., & Kusuma, G.P. (2019). Evaluation of e-government use among civil servants using unified theory of acceptance and use of technology model – a case of central mamberamo regency. International Journal of Scientific and Technology Research, 8(9), 1624–1631. https://www.ijstr.org/final-print/sep2019/Evaluation-Of-E-government-Use-Among-Civil-Servants-Using-Unified-Theory-Of-Acceptance-And-Use-Of-Technology-Model-A-Case-Of-Central-Mamberamo-Regency.pdf
Venkatesh, V., Morris, M.G., Davis, G.B., & Davis, F.D. (2003). User acceptance of information technology: Towards a unified view. MIS Quarterly, 27(3), 425– 478. https://doi.org/10.2307/30036540
Veszelka, T., & Z. Karlavics, L. (1997). Malajzia: Út az információs társadalomba. Kossuth Kiadó.
Virgiyanti, W., Azidin, S.S., Tufail, M.A., & Ahmad, A. (2018). Evaluating the behavioral intention to use e-Government services from Malaysian’s perspective in Kedah state of Malaysia. Journal of Social Sciences Research, (Special Issue 6), 832–838. https://doi.org/10.32861/jssr.spi6.832.838
Zainol, Z., Fernandez, D., & Ahmad, H. (2017). Public Sector Accountants’ Opinion on Impact of a New Enterprise System. Procedia Computer Science, 124, 247–254. https://doi.org/10.1016/j.procs.2017.12.153
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Copyright (c) 2024 Corvinus University of Budapest, publisher of Vezetéstudomány / Budapest Management Review
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors assign copyright to Vezetéstudomány / Budapest Management Review. Authors are responsible for permission to reproduce copyright material from other sources.
