A stakeholder-szemléletű teljesítménymérés
A radiális rendszermodell empirikus vizsgálata
DOI:
https://doi.org/10.14267/VEZTUD.2026.07-08.06Kulcsszavak:
stakeholder-elv, kulcs-teljesítménymutatók, teljesítménymérés, radiális modellAbsztrakt
A tanulmány célja annak feltárása, hogy a kulcs-teljesítménymutatók (KPI-k) miként kapcsolódnak a különböző stakeholder-csoportokhoz, és hogyan illeszkednek a vállalati teljesítménymenedzsment radiális rendszermodell-dimenzióihoz. Az empirikus vizsgálat több vállalat adatain alapul, ahol a KPI-kat fontosság és mérési gyakoriság szerint értékelték. A faktoranalízis és a klaszterezés eredményei igazolták a modell elméleti szerkezetét, mivel a pénzügyi, vevői, működési, munkavállalói, fenntarthatósági és rezilienciadimenziók egyértelműen elkülönültek. A kutatás kimutatta, hogy a fenntarthatóság és a reziliencia önálló, kvantitatívan mérhető teljesítménymenedzsment-dimenziók. A radiális modell dinamikusan tükrözi a vállalat és környezete közötti kölcsönhatásokat, mivel a dimenziók prioritását a stakeholder-igények határozzák meg. A tanulmány gyakorlati útmutatást ad a legrelevánsabb mutatók azonosításához és tudományosan igazolja a stakeholder-szemlélet beépítésének szükségességét a korszerű teljesítménymérésbe.
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